Logistification is a previously shown (Ákos Gubán & Kása, 2013; Kása & Gubán, 2013) business process amelioration (Á. Gubán & Kása, 2013) method. The analysis of fluid flow offers a very particular opportunity for analysing system of processes. In this recent paper we would like to present the similarity of flow processes in the fluid-flow system analysis.

This requires the comparison and the determination of the fluid-coordination and the development of “flow-distance” concept. Using these definitions it will be possible to classify and thus to determine the real processes of the system. to know you.​

From a managerial point of view, the consumer’s perception on service quality is essential, and we interpret it as we have to understand the consumer’s needs and the complexity of our processes responsible to satisfy these needs in order to provide successful service. Our way of thinking is based on service quality GAP (SQG) model offered by Parasurman, Zeithaml, and Berry (1985) and Lovelock (1994) and synthesized by Cândido and Morris (2000).

The synthesized SQG model identify 14 gaps during service process. Considering strategic view and relationships between service elements previously identified in the literature, it examines aspects that have not been exploited in previous gap models: e.g. the deliberate definition of an `external coordination’ gap or of gaps between internal customers, namely: between members of contact personnel; between contact personnel and support personnel/systems; and between an increased range of organizational functions.

 

Generally, during the discovery of critical points of the service processes we have to deal with a large amount of data. The larger masses of data, the number of participants in the process, and the significant variations of product volumes should be processed after the assessment. For these reasons data mining method would be used to solve different problems in data analysis and information assessment. The data mining method in fact can be used with definite objective to solve the problems in the following areas:

• segmentation of the market participants,

• determination of the organizational dependencies

• detection of the frequent products, customers, processes, as well as

• exploration of the association rules between frequent products, customers and processes.

The approach hereby may be applied to solve the problems in frequent fluid flows management.